Frequently Asked Questions
Everything you need to know about shopping with 7Collection.
What is the standard shipping time for orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days and delivered within 5-7 business days for domestic shipping.
How can I return an item that doesn't fit?
We offer a 30-day return policy. If your garment doesn't fit, you can return it in its original condition with tags attached for a full refund or exchange.
Which payment methods do you accept?
7Collection accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How do I ensure I'm choosing the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
We are committed to ethical fashion. 7Collection partners with certified manufacturers to ensure high-quality, durable fabrics and fair labor practices in our supply chain.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.